Returns made simple and fair
Our returns process is designed to protect sellers while keeping buyers confident. Handle every return with one click from your dashboard.
What you need to know about our returns policy
Seller Protection
Our returns policy is built to be fair. Fraudulent return claims are flagged automatically and investigated before any charge is applied to your account.
7-Day Return Window
Buyers have 7 days from delivery to request a return. After the window closes, no return requests can be opened for that order.
Fast Refund Processing
Once a return is accepted and the item confirmed, refunds are processed within 2–3 business days directly to the buyer's original payment method.
Return Shipping Labels
Generate a pre-paid return shipping label from your dashboard for the buyer. The return shipping cost is deducted from the refund amount.
How returns work, step by step
Buyer submits a return request
The buyer opens a return request in their order history, selects a reason and uploads photos if the item is damaged or incorrect.
You review the request
You have 48 hours to review the request in your dashboard. You can approve, decline with a reason, or escalate to Negromart Support.
Generate a return label
Once approved, generate a prepaid return shipping label directly from your dashboard. The buyer prints and attaches it.
Receive and inspect the item
Once the returned item arrives, inspect its condition and confirm receipt in your dashboard within 2 business days.
Refund is issued
The refund is automatically processed to the buyer and your payout is adjusted. A full report is logged in your order history.
How to reduce returns before they happen
The best return is the one that never happens. Follow these seller best practices.
- Write detailed, accurate product descriptions to reduce "not as described" returns.
- Include clear size charts and measurements for clothing and accessories.
- Use high-quality photos showing all angles, including any flaws or variations.
- Pack items securely — damage in transit is still the seller's responsibility.
- Respond to return requests within 24 hours to maintain your seller rating.
Manage your returns with confidence
Join Negromart Marketplace and access full returns management tools from day one.
Join Marketplace